Terms & Conditions

Easy-Umrah website: Booking for Agents (B2B module), and for Customers (B2C module)

Visas, hotels, flights & transportation.

Easy Umrah may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

Easy Umrah may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.

Easy Umrah reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Easy Umrah’s systems as well as its Agents & Customers’ data & interests remain secure and safe.

Towards the end of the booking process and after placing and confirming the booking, Easy Umrah may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you. If Easy Umrah, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be authentic, enforceable or valid, then Easy Umrah may cancel the said orders at any time up to 6 hours before the scheduled time of departure of the relevant flight or 6 hours before the expected date of visit to any property booked through Easy Umrah.

The information collected by us may be used for the following

Communications - We may update you about new services and other information from time to time. To unsubscribe to these updates, mail to cs@easyumrah.com

Processing Payments – When you purchase online, the required information is sent to the relevant financial institution.

Easy Umrah reserves the right to disclose your personal information as necessary to:

• comply with the law or comply with legal process served on Easy Umrah
• protect and defend the rights or property of Easy Umrah
• protect the personal safety of other Easy Umrah websites’ users or the public
• to ensure compliance with our Terms & Conditions.

Easy Umrah cooperates with law enforcement and other third parties to enforce laws, intellectual property, and other rights, and we reserve the right to report any information related to suspicion of illegal activity to law enforcement for prosecution.

The user information database of this website may be shared in case of mergers, acquisition, sale, insolvency, bankruptcy or as a part of business asset transfer by Easy Umrah.

Easy Umrah will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctioned countries in compliance with the law of KSA.

Kingdom of Saudi Arabia is our company’s country of domicile.

By making a flight, hotel or visa Reservation with a certain service Provider, you accept and agree to the relevant cancellation and no-show policy of that service Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your reservation (including the fine print of the service Provider made available on our Platform and the relevant house rules of the service Provider), including for services rendered and/or products offered by the service Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a service Provider can be obtained with the relevant service Provider. The general cancellation and no-show policy of each service Provider is made available on our Platform on the service Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the service Provider in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the service Provider and the reservation. Cancellation and prepayment policies may vary per segment, product or service of each reservation... Please carefully read the fine print (below the reservation types or at the bottom of each service Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the service Provider (e.g. in respect of age requirement, security deposit, etc.).

We accept payments online using Visa and MasterCard credit/debit card in the (Currency required, e.g. SAR /USD). If the selected payment method was “Credit Card”, then the details of the used credit card should match the details of the card holder’s ID.

All the refunds of any transaction’s amount against any purchase through this website would be refunded to the original mode of payment.

Delivery information such as Customer’s Name, Location, Address and Contact Number will be stored for delivery purposes. Other personal identification information will not be stored (for example; Zip code, Gender, Date of birth, and Place of birth, etc.

Hotels: Easy Umrah does not charge any cancellation service fee on top of the cancellation charges levied by the hotel.

ROOM ALLOTMENTS:
hotels offer two options: Fixed room allotment and free room allotment. Choose the one that best suits your needs.

No Show in Accommodation Services
acknowledgement of receipt of the cancellation of the No show by the CLIENT’s end consumer at the booking by Easy Umrah. Any charges for cancellations made accommodation establishment without warning directly by the consumer with the accommodation shall be considered a cancellation. establishment which are charged by the supplier to HB shall be paid, in turn, by the CLIENT to Easy Umrah.

Claims for reimbursement by an end consumer leaving the accommodation establishment before the reserved departure date (early check-out), must be addressed to Easy Umrah within 20 days of the effective date of departure, together with written confirmation from the accommodation establishment of time and date of departure.

For no-shows or early check-outs, the accommodation establishment may charge the full amount of the original booking, in which case reimbursement to the end consumer shall not apply.

Bookings may be cancelled by request of either Party with no penalty whatsoever in a Force Majeure event (as defined in this Agreement), which may affect the various destinations and, specifically, the location of the accommodation establishment at destination, as well as the country of origin of the end consumers.

Flights: Easy Umrah charges the following service fees in case of flight cancellations and re-issuance:

cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you wish to review, adjust or cancel your Trip Reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Easy Umrah does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to the cost and consequences.

Easy Umrah requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.

By offering for sale travel to international destinations, Easy Umrah does not represent or warrant that travel to such point is advisable or without risk. Easy Umrah does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.

Easy Umrah, Affiliates and their respective suppliers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. Easy Umrah, Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.

Easy Umrah reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. Easy Umrah shall have no obligation to take the needs of any User into consideration in connection therewith.

Easy Umrah reserves its right to deny on its sole discretion any user access to this Site or any portion hereof without notice.

You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in Easy Umrah debiting your account for any costs we incur as a result of such violation.

No waiver by Easy Umrah of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.

If any dispute arises between you and Easy Umrah during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Saudi Arabia, KSA.

These terms and conditions are governed by and shall be construed in accordance with the laws of the Kingdom of Saudi Arabia and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated in Kingdom of Saudi Arabia.

Easy Umrah will never ask, share or store any Credit Card Details, Bank Login/Password or Debit Card Details over phone or email of any customer.

In case payment is flagged by our payment gateway, our team will reach out to you from ccc@easyumrah.com. You will have to send the front and back side of the credit card with the CVV number masked to ccc@easyumrah.com.

If you receive any other e-mail purportedly from Easy Umrah requesting your personal or security details, please do not respond to such E-mail. Please forward any such E-mail to ccc@easyumrah.com. and thereafter delete the e-mail immediately.

Payment for services being offered by Easy Umrah can be done by following channels: ( all payment must done throw Payment gateway only ( No Cash / No Bank Transfer or deposit )

( all payment must done throw Payment gateway only ( No Cash / No Bank Transfer or deposit )

• Online Payment Page on our website
• Online Payment via a link provided by Easy Umrah Domain Easy Umrah is not liable in case the payment is done by any other mode.

The Client warrants, agrees and confirms that when he / she initiates a payment transaction and / or issues an online payment instruction and provides his / her card / bank details:

The Client is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;

The Client is responsible to ensure that the card / bank account details provided by him/her are accurate;

The Client is authorizing debit of the nominated card / bank account for the payment of Easy Umrah.

The Client is responsible to ensure enough credit is available on the nominated card / bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable Fee.

The Client agrees that, to the extent required or permitted by law, Easy Umrah, and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security related or law enforcement investigations or in the course of cooperating with authorities or complying with legal requirements.

The GCC nationals [Gulf Cooperation Council] do not need Umrah Visa. The below terms and conditions are applicable for all Umrah pilgrims with nationality out of [Gulf Cooperation Council].

Umrah Visa Holders are not allowed to perform Hajj.

Umrah Visas are not valid for work or residence.

The standard validity of Umrah Visa is 15 days (unless mentioned otherwise on Visa print).

Umrah pilgrims must not overstay their visas, otherwise it is considered as a violation of the Kingdom of Saudi Arabia regulations and is subject to severe punishment and legal consequences starting with fines up to the banning of any future entry to the kingdom of Saudi Arabia.

(Qatar pilgrims must take VISA or permission before arrival / validity of Umrah Visa is 30 days

If Umrah pilgrim has performed Umrah previously, then based on the recent regulations, Easy Umrah Online Website is already checking this for the pilgrim in advance and before completing the booking. However, pilgrims can access this service to check any time if they are applicable for these extra fees: Click to Check Visa Repetition Charges.

It is the responsibility of each Umrah pilgrim holding Umrah Visa to comply with the following flights restrictions:

Umrah visa holders should enter and depart from King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, Prince Mohammed Bin Abdulaziz Airport in Madinah or Prince Abdul Mohsin Bin Abdulaziz Airport in Yanbu only without passing through other Saudi airports.

Umrah visa holders enter from King Abdulaziz International Airport in Jeddah or Prince Mohammed Bin Abdulaziz Airport in Madinah should depart only from King Abdulaziz International Airport in Jeddah or Prince Mohammed Bin Abdulaziz Airport in Madinah without passing through other Saudi airports.

Umrah visa holders enter from King Khalid International Airport in Riyadh or King Fahd International Airport in Dammam can depart from King Khalid International Airport in Riyadh, King Fahd International Airport in Dammam, King Abdulaziz International Airport in Jeddah, or Prince Mohammed Bin Abdulaziz Airport in Madinah without passing through other Saudi airports.

Umrah visa holders enter and depart from King Khalid International Airport in Riyadh, should have confirmed tickets for the whole itinerary (international and domestic flights) via Jeddah or Madinah and the Minimum connecting time for domestic flights shouldn’t be less than (4 hours). In addition, they should be at the airport 4 hours prior to departure of the international flight that has a connected domestic flight.

The Umrah pilgrim understands, confirms and comply with the following requirements in order to receive the Umrah Visa:

The Umrah pilgrim must have a passport with a validity of at least six (6) months and acceptable both for entry to Saudi Arabia and entry to the next destination; the passport should have at least two empty visa pages adjacent to each other.

The Umrah pilgrim must cooperate with Easy Umrah Team to fill in the "Umrah Visa Application form".

The Umrah pilgrim responsible and accountable for the submitted information accuracy and submitted official documents to Easy Umrah team including all information uploaded by the Umrah pilgrim on the Easy Umrah Online Website.

All women are required to travel for Umrah with a Mahram. Proof of kinship must be submitted to Easy Umrah Team along with the Umrah Visa application form. Women over the age of forty-five (45) may travel without a Mahram with an organized group, they must, however submits a no objection letter from her husband, son or brother authorizing her to travel for Umrah with the named group. This letter should be notarized.

As per the regulations, if Umrah Pilgrim is Male and has the nationality of the following countries (India, Pakistan, Sudan, Bangladesh, Yemen, Nigeria, and Chad) the Males who has age less than 40 years old has to have a female companion with proper kinship.

The Umrah pilgrim must be in possession of a non-refundable roundtrip ticket with confirmed reservations. It is basic service within the purchased Umrah package.

After "Umrah visa application" is completed and accepted, The Umrah pilgrim will be contacted by the authorized local travel agency, located in pilgrim’s resident country, to handle the Saudi Consulate Visa stamping process. The Umrah pilgrim hereby confirms full cooperation with the locally assigned travel agency by providing the necessary legal documents/papers, vaccination details (if required), and passport for visa stamping process. The failure of this process will fail the Umrah visa issuance and stamping. Any delay caused by the Umrah pilgrim may result in postponing the Umrah trip or even cancelling the full Umrah booking with no responsibility on "Easy Umrah", the Umrah pilgrim in this case shall cover booking dates changes charges and any cancellation charges.

The Umrah Visa service is non-refundable if the Umrah pilgrim decided to cancel the Umrah trip after the "MOFA Number" is generated. [That will be after the successful completion of Umrah Visa Application]. Before that, the possibility of cancellation is there with penalty charges in considerations of cancellation of the other services in same booking (Hotels, Transportations, Flights etc.).

Easy Umrah shall not accept any claim or complain in this regard in violation of the aforementioned policy & procedures and shall accept no legal responsibility in whatsoever nature.

Visitors to the Kingdom of Saudi Arabia shall abide by the country's Islamic laws and regulations and respect its society's values and traditions. The Kingdom of Saudi Arabia's anti-drug trafficking laws are strictly enforced. Violators are subject to severe punishment, which may include the death penalty. Sectarian, political or religious gatherings are forbidden.

Visitors to the Kingdom of Saudi Arabia shall abide by the country's Islamic laws and regulations and respect its society's values and traditions. Prude clothes in respect to the holy cities and Islamic culture and values, focus on religious and tourism activities and avoiding any other out of scope activities i.e. personal or group political activities or any other activities which do not comply with the Umrah trip purpose or violates with the local security rules in Saudi Arabia.

Further details about Hajj and Umrah can be obtained from the link to the Ministry of Hajj, Kingdom of Saudi Arabia Web site: Ministry of Hajj & Umrah Website.

All passengers traveling for Umrah MUST have Passport. Travel document issued by any government will not be accepted by embassy as per KSA Laws.